Oak Township Medical Center Case Study
Oak Township Medical Center (OTMC) in Georgia, a 600-bed hospital, has expanded significantly over the past 3 years. In an effort to respond to the increased workload of all hospital staff, the chief information officer (CIO) and the vice president of patient care services (VP-PCS) at OTMC determined the need to analyze hospital processes throughout the organization.
The OTMC organizational analysis revealed a number of areas that needed improvement. At the same time, broad changes in regulatory requirements required immediate adjustments in processes.
The organizational analysis was conducted across all departments and found the following organization-wide issues:
Quality reviews discovered a hospital-wide medication administration error rate of 20% with some tasks identified as redundant tasks.
Complying with new federal reporting requirements has increased the time needed to complete the medication administration process.
OTMC responded to the problem by purchasing an enterprise-wide healthcare information system (HIS) from Topmost, one of the leading enterprise-software vendors in the country. The functionality of the system directly addresses the medication administration issues found in the organizational analysis. Several modules of an electronic health record system (EHRS) have already been implemented, as shown in the table below. As an employee of Topmost, you are charged with implementing this medication administration system (MAS) for OTMC, the final phase of the EHRS project. This MAS includes an electronic medication administration record (eMAR), Barcode Medication Administration (BCMA), and physical administration of medication. Note: For the remainder of this scenario, this whole process will be referred to as the Medication Administration System (MAS).
Develop a project schedule in which you complete the following:
- Identify activities and tasks.
- Sequence the project activities.
- Estimate and assign durations for each task.
- Establish relationships and dependencies between the tasks, including lead and lag time.
- Identify needed resources.
- Assign and level resources.