Your Guarantees with
CognitaWriting

Confidentiality Guarantee

Your personal information — name, email, institution, and order details — is never shared with writers, third parties, or anyone else. Writers can only see an anonymised order reference number. We are fully GDPR compliant and use SSL-encrypted connections for all data transmission.

Plagiarism-Free Guarantee

Every paper is written entirely from scratch by a human writer to your unique brief. We use Turnitin and other plagiarism detection tools to verify originality before delivery. Plagiarism reports are available on request. We never resell, reuse, or recycle papers under any circumstances.

On-Time Delivery Guarantee

We have delivered 98% of all orders on or before the chosen deadline since our founding. If your paper is delivered late — even by one minute — you are entitled to a partial or full refund depending on the delay duration, as set out in our Refund Policy.

Free Revision Guarantee

If your completed paper does not fully match your original order brief, you are entitled to unlimited free revisions for 48 hours after delivery. Revision requests must relate to the original brief — changes to requirements are treated as new orders. Extended revision periods are available as a VIP add-on.

Money-Back Guarantee

If you are not satisfied after revisions, or if your order was not delivered, you may be eligible for a partial or full refund. Our refund policy is transparent and clearly outlines all eligible circumstances. Refunds are processed within 5–7 business days to your original payment method.

Quality Guarantee

Every paper passes a two-stage internal quality review — first by the writer, then by our editorial team — covering content accuracy, argument structure, referencing accuracy, formatting, and language quality. We guarantee that all papers are written by degree-qualified writers with verified subject expertise.

24/7 Support Guarantee

Our customer support team is available around the clock via live chat and email — 365 days a year, including holidays. You will always reach a real, trained human support agent. Average first response time is under 3 minutes via live chat during business hours.

Secure Payment Guarantee

All transactions are processed through PCI-DSS Level 1 compliant payment gateways. We accept Visa, Mastercard, and PayPal. We do not store your card details on our servers. All payment pages are SSL-encrypted with EV certification for maximum security.

Anonymity Guarantee

Your use of our service is completely anonymous. We never share information about your orders with educational institutions, employers, or any other party. Writers cannot see your name, contact details, or institution — only the content of your order brief.

What Happens If We Fall Short?

Our guarantees are backed by a clear, fair process. If anything does not meet your expectations, here is exactly what happens:

Frequently Asked Questions