🔒 Legal
Privacy Policy
Last updated: 28 March 2026
CognitaWriting.com ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
1 Information We Collect
Information you provide directly
When you place an order, create an account, or contact us, we may collect: full name, email address, billing address, payment information (processed securely — we do not store card details), order details and requirements, and any files or documents you upload as part of your order brief.
Information collected automatically
When you visit our website, we automatically collect: IP address, browser type and version, device type and operating system, pages visited and time spent, referring URLs, and cookie data (see Section 4).
Communications
If you contact us by email, live chat, or any other means, we retain records of that correspondence, including any personal information you choose to share.
2 How We Use Your Information
Order fulfilment
To process your order, assign a qualified writer, deliver your completed paper, and send order-related notifications and invoices.
Account management
To create and manage your personal account, allow you to track orders, and communicate with you about your account.
Payment processing
To process payments securely through our third-party payment processors. We do not store full payment card details on our servers.
Customer support
To respond to your enquiries, resolve disputes, and provide ongoing support related to your orders.
Marketing (with consent)
To send promotional emails, special offers, and service updates — only where you have given explicit consent. You may withdraw consent at any time by clicking "unsubscribe" in any marketing email.
Legal compliance
To comply with applicable laws, regulations, and legal processes, including GDPR obligations.
3 Data Sharing & Disclosure
Writers
Writers assigned to your order can only see the content of your order brief — subject, type of paper, word count, deadline, and any instructions you provide. They cannot see your name, email address, billing address, or any other personal information. Writers are identified internally by an ID number only.
Payment processors
We share your payment information with PCI-DSS Level 1 compliant payment processors solely to process your transaction. These processors operate under their own privacy policies.
Service providers
We may share data with trusted third-party service providers (such as email delivery services, analytics providers, and cloud hosting) who process data on our behalf under strict data processing agreements.
Legal requirements
We may disclose your information if required to do so by law, court order, or regulatory authority, or to protect our legal rights.
We never sell your data
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — under any circumstances.
4 Cookies
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our site.
Types of cookies we use
Essential cookies (required for the website to function), performance cookies (analytics — with your consent), and functionality cookies (to remember your preferences).
Managing cookies
You can control and delete cookies through your browser settings. Refusing non-essential cookies will not prevent you from using our service, though some features may be affected. See our Cookie Policy for full details.
5 Data Retention
Order data
We retain data related to your orders for a minimum of 3 years to enable us to handle any disputes, provide order history access, and comply with applicable legal and tax obligations.
Account data
If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
Marketing data
If you withdraw consent for marketing communications, we will remove you from our mailing lists within 10 business days.
6 Your Rights
Right of access
You have the right to request a copy of all personal data we hold about you. We will respond within 30 days.
Right to rectification
You have the right to request that we correct any inaccurate or incomplete personal data.
Right to erasure
You have the right to request deletion of your personal data, subject to legal retention requirements.
Right to restriction
You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to object
You have the right to object to processing of your personal data for direct marketing at any time.
How to exercise your rights
To exercise any of these rights, contact us at: support@cognitawriting.com. We will respond within 30 days.
7 Data Security
Technical measures
We implement SSL/TLS encryption for all data transmission, encrypted database storage, two-factor authentication for internal systems, and regular security audits and penetration testing.
Organisational measures
Access to personal data is restricted to authorised personnel on a need-to-know basis. All staff with data access undergo data protection training.
Data breaches
In the event of a data breach affecting your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by UK GDPR.
8 Third-Party Links
External sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9 Children's Privacy
Age restriction
Our service is intended for users aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.
10 Changes to This Policy
Updates
We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.
11 Contact Us
Data Controller
CognitaWriting.com is the data controller for personal data processed under this policy.
Contact details
For any privacy-related questions, requests, or complaints, please contact us at: support@cognitawriting.com. We aim to respond to all enquiries within 5 business days.
Questions about this Privacy Policy? Email us at support@cognitawriting.com